Privacy Policy

This Privacy Policy explains how WTS Bus Hire (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you request a quote, make a booking, or contact us. It also explains your rights under UK data protection law.

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of that law, WTS Bus Hire is the data controller of the information you provide.

1. Who we are

WTS Bus Hire provides coach and minibus hire services.

  • Address: 24 Canning Street, Edinburgh, EH3 8EG, United Kingdom
  • Email for data protection queries: info@wtsmllc.com

2. The information we collect

When you deal with us, we may collect:

  • Your name, email address and phone number
  • Billing address, and the pickup and drop-off locations for your journey
  • Details of your trip, such as dates, times and the number of passengers
  • Payment details needed to take payment for your booking
  • Records of your correspondence with us, and any specific requirements you share

We only collect information needed to quote for and deliver your booking.

3. How we collect it

We collect your information when you request a quote, make a booking, contact us by phone or email, or make a payment.

4. Why we use it, and our lawful basis

We use your information to:

  • Arrange and deliver your booking, and communicate with you about it (lawful basis: performance of a contract)
  • Take payment and manage invoices (performance of a contract, and legal obligation)
  • Keep records for tax and accounting (legal obligation)
  • Respond to enquiries and resolve any disputes, damage or incidents (legitimate interests)

5. Who we share it with

We do not sell your personal data. We may share it with:

  • The drivers and operators carrying out your journey, so they have the details needed to complete it
  • Our payment provider, to take and manage payments
  • Our accountants or professional advisers, where necessary
  • Authorities or regulators, where we are legally required to do so

6. How long we keep it

We keep your information only as long as needed. Financial and booking records are kept for at least six years to meet UK tax requirements. Other information is deleted or anonymised once it is no longer needed.

7. Security and fraud prevention

We take reasonable steps to keep your data secure.

Please note: we only use the bank details shown on our official invoices. We will never ask you to send payment to different bank details by email. If you receive a message claiming to be from us but using a different email address or different bank details, please disregard it and contact us directly to verify.

8. Your rights

Under UK data protection law you have the right to:

  • Access the personal data we hold about you
  • Have inaccurate or incomplete data corrected
  • Have your data erased in certain circumstances
  • Restrict or object to certain processing
  • Request data portability in certain circumstances
  • Withdraw consent where we rely on it
  • Complain to the regulator (see below)

To exercise any of these rights, contact us using the details in this policy. We will respond within one month, as required by law.

9. Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO):

  • Website : wtsmllc.com
  • Email : info@wtsmllc.com

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the “Last updated” date shown at the top.

11. Contact us

WTS Bus Hire 24 Canning Street, Edinburgh, EH3 8EG, United Kingdom

Email: info@wtsmllc.com